Shovo Win Privacy Policy — Your Data is Completely Safe with Us

Introduction

Welcome to Shovo Win. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use the Shovo Win platform. By using our website or mobile app, you are agreeing to the terms of this Privacy Policy.

Shovo Win believes privacy is a fundamental right. That's why we are always transparent about how your information is used. We've earned the trust of millions of users across Bangladesh by making their privacy our top priority. The Shovo Win Privacy Policy is built to international standards and updated on a regular basis.

What Data We Collect

Shovo Win collects two types of information from you — information you provide directly, and information collected automatically. Details are outlined below:

Shovo Win does not collect any information beyond what is listed above. We only gather the minimum data necessary to provide our services.

How We Collect Data

Shovo Win collects your information in the following ways:

• Registration form: Information you provide when creating your account.
• KYC Verification: Documents uploaded for identity verification.
• Transaction Processing: Payment details provided during deposits or withdrawals.
• Cookies & Tracking: Data collected automatically while you use the website.
• Support Contact: Information you share via live chat, email, or phone.
• Third-Party Verification: From approved partners for identity or payment verification.

Shovo Win never collects additional information without your permission. You are clearly informed and your consent is obtained before any data is collected.

How We Use Your Data

Shovo Win uses your information only for specific, legitimate purposes. The main reasons we process your data are:

• Creating, managing, and verifying your account.
• Processing deposits, withdrawals, and other financial transactions.
• Preventing fraud, money laundering, and other illegal activities.
• Meeting legal and regulatory obligations.
• Delivering a personalized gaming experience tailored to your preferences.
• Improving platform security and performance.
• Keeping you informed about important updates and offers (with your consent).
• Analyzing usage patterns to promote responsible gaming.

Data Sharing Policy

Shovo Win does not generally share your information with third parties. However, data may be shared in the following limited circumstances:

• Payment processors: Approved payment gateways such as bKash, Nagad, and Rocket — solely to process transactions.
• KYC service providers: Approved third parties for identity verification.
• Law enforcement agencies: Under a valid court order or official government directive.
• Technology Partners: Cloud and hosting services required to operate the platform — governed by strict confidentiality agreements.

Cookies Policy

Shovo Win uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

Types of cookies Shovo Win uses:

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: To understand website traffic and usage patterns.
• Marketing Cookies: To show you relevant offers — your consent is required.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

Data Security Measures

Shovo Win uses the latest technology and processes to protect your information. Our security infrastructure includes:

• 256-bit SSL/TLS encryption: All data transmissions are secured.
• Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
• Firewall & IDS: Detects and blocks suspicious activity in real time.
• Regular Security Audits: Periodic audits conducted by an independent team of experts.
• Restricted Staff Access: Only authorized personnel can access specific data.
• Encrypted Backups: Secure backup systems protect against data loss.

That said, no platform can guarantee 100% security on the internet. We encourage you to stay vigilant — use a strong password and never share it with anyone.

Your Rights

As a Shovo Win user, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request a temporary restriction on how your data is used.
• Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of these rights, email us at support@shovowin.com or reach out via live chat. We typically respond within 7 business days.

Data Retention Period

Shovo Win does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of account activity and 5 years after closure (for legal compliance).
• Transaction details: 7 years (financial regulatory requirement).
• KYC documents: 5 years after verification.
• Cookies & Session Data: Until the end of the session or a maximum of 1 year.
• Marketing Consent: Until consent is withdrawn.

Once the retention period ends, data is securely and permanently deleted or anonymized.

Children's Privacy

Shovo Win strictly does not collect information from anyone under 18. Our privacy policy and services are intended exclusively for adults.

If you believe a minor in your household has registered on Shovo Win, please notify our support team immediately.

Privacy Policy Updates

Shovo Win may update this Privacy Policy from time to time. For any significant changes:

• You will be notified at least 14 days before any changes take effect.
• Notice will be provided via email, SMS, or platform notification.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of the platform after any changes constitutes your acceptance of the updated Policy.

Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please get in touch with us. Shovo Win's data protection team is always here to help.

• Email: support@shovowin.com
• Live Chat: Available within the platform 24/7
• Response Time: Usually within 24 hours

For any privacy-related complaints, please reach out to our support team first. We take every concern seriously and are committed to resolving it promptly.