Shovo Win Terms & Conditions — A Complete Guide to Using the Platform

Introduction & Scope

Welcome to Shovo Win. These Terms and Conditions ("Terms") apply to every member using the Shovo Win platform. By using our website or mobile app, you agree to abide by these Terms.

Shovo Win is an online gaming platform offering a wide range of games, betting services, and entertainment for users in Bangladesh. These Terms & Conditions are available in both English and Bengali; in the event of any conflict, the English version shall prevail.

These Terms and Conditions constitute a legal agreement between Shovo Win and the user. If you disagree with any part of these Terms, please refrain from using our services and contact our support team to close your account immediately.

Account Registration

To register with Shovo Win, you must provide accurate and complete information. During registration, you will be required to submit the following details:

• Full name (as it appears on your National ID)
• Active mobile number or email address
• Date of birth (for age verification)
• Residential Address
• Preferred Payment Method

Each individual may only register one account. If multiple accounts are found to belong to the same person, all accounts will be closed and any funds held within them may be forfeited. Shovo Win reserves the right to take strict action for any violation of these Terms & Conditions.

Once your account is registered, it is your responsibility to keep your password strictly confidential. If your password is lost or compromised, contact the Shovo Win support team immediately. You are solely responsible for all activity carried out under your account.

Eligibility & Age Requirements

To use Shovo Win's services, you must meet the following eligibility requirements:

• You must be at least 18 years of age.
• You must register from a country or region where online gaming is legally permitted.
• You must register an account in your own name and for your own use — not on behalf of anyone else.
• You are of sound mind and are using our gaming services of your own free will.

Shovo Win reserves the right to verify your identity and age at any time through a KYC (Know Your Customer) process. Withdrawals may be placed on hold until verification is successfully completed.

Deposits & Payments

Shovo Win accepts several Bangladeshi payment methods for deposits, including bKash, Nagad, and Rocket. The following conditions apply to all deposits:

• All deposits must be made using a payment method registered in your own name.
• The use of third-party payment methods is strictly prohibited.
• The minimum deposit amount varies by payment method — see the payments page for details.
• Deposits are usually credited to your account instantly.
• If a deposit is delayed due to a technical issue, please contact the support team.

Shovo Win ensures that every financial transaction is protected by 256-bit SSL encryption. Your payment details are never shared with any third party.

Withdrawal Rules

The following rules apply to all withdrawals from Shovo Win:

• KYC verification must be completed before making any withdrawal.
• Withdrawal requests are typically processed within 24 hours.
• Withdrawals must be made using the same payment method used for the original deposit.
• The minimum withdrawal amount is ৳500 BDT.
• Wagering requirements must be met before withdrawing any winnings earned from a bonus.

Shovo Win reserves the right to temporarily suspend any withdrawal request if fraudulent activity is suspected. In such cases, additional verification documents may be required.

Bonuses & Promotions

Shovo Win offers a range of bonuses and promotional offers, all of which are subject to specific terms and conditions. The general rules governing bonuses are as follows:

• Each bonus has its own wagering requirement, which may range from 10x to 40x the bonus amount.
• Bonuses must be used within a specified period; any unused bonus will expire at the end of that period.
• The welcome bonus is available to new members only and applies to the first deposit.
• You may not claim a second bonus while one is already active, unless explicitly permitted.
• If bonus abuse or fraud is detected, the bonus and any winnings derived from it will be forfeited.

Shovo Win reserves the right to modify, suspend, or cancel any bonus offer at any time. Any changes to bonus terms will be communicated via a notice on the platform.

Gaming Rules

All games available on Shovo Win are sourced from internationally licensed providers. Game outcomes are determined by an RNG (Random Number Generator) that is regularly audited by independent testing bodies.

• Game outcomes are entirely random and impartial — no party can artificially influence them.
• If a game is cancelled due to a technical error, all wagered amounts will be refunded.
• If a game is left incomplete due to a disconnection, the outcome will be determined in accordance with that game's individual policy.
• In live casino games, the dealer's decision is considered final.
• Any dispute regarding a game result must be reported to support within 24 hours.

Prohibited Activities

The following activities are strictly prohibited on Shovo Win. Violations of these Terms & Conditions may result in permanent account closure and legal action:

• Creating multiple accounts or operating someone else's account.
• Using bots, automated software, or artificial intelligence to play games.
• Creating or operating an account using another person's identity.
• Creating multiple accounts for the purpose of abusing bonuses (Bonus Abuse).
• Using the platform for money laundering or any other illicit financial activity.
• Attempting to hack or manipulate the game system through fraudulent means.
• Harassing, threatening, or using abusive behaviour toward other users.

Responsible Gaming

Shovo Win believes gaming is entertainment — not a source of income. That's why we actively promote responsible gaming and make the following tools available to every player:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a limit on how much you can lose within a given period.
• Session Time Limit: Set a time limit on how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Option to permanently close your account.

If you feel that gaming is having a negative impact on your life, please contact our support team right away. We're here to help. For more information, visit our Responsible Gaming View page.

Privacy & Data Protection

Shovo Win treats the security of your personal information as its highest priority. Data collected on our platform is used solely for service delivery, fraud prevention, and compliance with legal obligations.

• Your personal information is never sold to third parties.
• All data is protected by 256-bit SSL encryption.
• Information may be disclosed in response to lawful requests from law enforcement authorities.
• You have the right to request correction or deletion of your personal information.

For more information, visit our Privacy Policy Read the page.

Account Closure & Suspension

Shovo Win reserves the right to temporarily or permanently close your account in the following circumstances:

• If you breach any provision of these Terms & Conditions.
• Failure to complete KYC verification or submission of false information.
• If there is suspicion of fraudulent activity or money laundering.
• By order of a court or law enforcement authority.
• If your account has been inactive for an extended period (over 12 months).

You may request to close your account at any time. Any legitimately earned balance will be returned to you upon verification at the time of closure. However, balances in accounts closed due to rule violations may be forfeited.

Limitation of Liability

Shovo Win accepts no liability in the following circumstances:

• Disruption to a game or transaction caused by loss of internet connectivity.
• Losses caused by third-party technical issues.
• Losses resulting from the user's own negligence or mistakes.
• Natural disasters, cyberattacks, or any other circumstances beyond our control.

Shovo Win is committed to continuously improving its services and resolving technical issues promptly. If you ever run into a problem, our 24/7 support team is always ready to help.

Policy on Changes to Terms

Shovo Win reserves the right to modify, amend, or update these Terms & Conditions at any time. For any significant changes:

• At least 7 days' notice will be given before any changes take effect.
• Notices will be sent via email, SMS, or platform banners.
• Continued use of the platform after updated terms take effect will be considered your acceptance of the new terms.

Contact & Complaints

If you have any questions or concerns about these Terms & Conditions, please reach out to our support team. We're always happy to assist.

• Email: support@shovowin.com
• Live Chat: Available 24/7 within the platform
• Response Time: Usually within 2 hours

Any dispute will first be addressed through our support team. If unresolved, the matter will proceed to the designated mediation process.